727-308-9203
FREQUENTLY ASKED QUESTIONS
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Q: Does the price include setup and delivery?
Yes and no; there are no setup fees but delivery fees are added for rentals 15+ miles from our warehouse. Remember prices do not include tax.
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Q: Do you delivery to other cities?
No, being a small family operated company we currently only deliver within Pinellas County.
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Q: How long is the rental time for the price listed?
Our rentals are based on average party time of 4hrs. That does not include delivery and setup time. At times you may have the rental longer (at no extra cost) depending on pickup route. We do not offer lower price for less time.
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Q: Is there a minimum order cost for delivery?
Yes we will only make deliveries with orders over $100.
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Q: When do you deliver?
We typically delivery between 7 am and noon. Most deliveries are made 1-5 hrs prior to event start time. Pickups typically begin at 4 pm or earlier during daylight savings. During busy months we may deliver as early as 6 am and pickups may last until 11 pm. Per occasion we may deliver the day before as well as pickup the day after. THIS DOES NOT EFFECT THE PRICE. We always send confirmation text or call with estimated delivery times.
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Q: Do I need to be present when delivery is made?
Yes, the lessee listed as the reservation holder must be present at the time of delivery.
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Q: Do you deliver to parks? Do we have to provide electricity?
Yes and no. We are licensed and insured company but do not deliver to all parks. Check the parks vendor list or ask us prior to making a reservation. Most parks do not provide power and it is you responsibility to rent or supply your own generator. We rent generators for these occasions.
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Q: Do we have to keep the unit plugged in the entire time?
Yes. The blower keeps the unit inflated and must be on the entire time. We supply heavy duty electric cords and require an outlet within 100ft (for smaller units) or 50ft (for larger units). The blowers use very little power and are extremely cheap to run.
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Q: Do you require a deposit?
Yes. A $50 non-refundable deposit is due the day of reservation. The remaining balance is due the day before delivery.
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Q: What do we do if we need to cancel? Is there a cancellation fee?
Please review the Weather & Cancellation page.
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Q: What payments do you take?
Cash or credit card. ( Visa, Mastercard, Discover, & American Express) If paying by cash please have exact change.
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Q: How big are the inflatables? Any special requirements?
We have many units that range in size. We ask you have a 4ft or larger gate opening. All our items have dimensions below each picture. Be sure to measure accordingly. Please be sure to have the AREA NEEDED to fit the inflatable you choose. Large water slides require a greater area of clearance.
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Q: What surfaces can you setup on?
All units must be placed on a flat surface and grass is preferred. We DO NOT setup on the beach. We can also setup on most surfaces (concrete, pavers, dirt, gym floors, etc.) as long as it is a smooth surface no sharp edges. Please be sure to let us know which surface we will be setting up on so we can bring the proper equipment to protect our units. Any wet inflatable setup on dirt will be charged $30 fee.
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Q: Are we responsible if the unit is ripped, torn, or damaged in anyway?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over time. If this happens please inform us immediately. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. use of silly string) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign our rental agreement and operator rules so that you can be the trained operator.
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Q: Do we need to provide power and water for the units?
Yes. We typically use your residential power for the blowers and you are responsible for the water and hose for our wet units. We rent generators for situations with no power.
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Q: How do you clean your inflatables?
We take the highest pride in our rentals and always rent clean units. Every unit is blown/ sprayed out, disinfected, and vacuumed before each and every rental. We disinfect each unit with Odoban that kills everything from influenza (FLU), Staff, MRSA, HIV, Salmonella, and E. Coli.
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Q: Can we see a copy of your rental agreement and safety rules?
Yes, there is a link at the bottom of every page on our website.
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Still have questions? Please contact us at 727.308.9203 or 3Csbouncehouses@gmail.com
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